Frequently asked questions

Send a WhatsApp message to +34 691 484 710 with the date, time, pick-up place, destination and number of passengers. You can also use the boarding pass on the home page, which writes the message for you. No registration and no advance payment.

Ideally 24 hours ahead, especially for early-morning departures and full-day tours. If you need a ride the same day, message us: if we are available, we will confirm it.

Yes. Let us know on WhatsApp as early as possible and we will change the time or cancel the service free of charge.

You will receive a confirmation on WhatsApp with the date, time and pick-up point. If your plans change, simply reply to that message.

Transfers are charged on the taxi meter, according to the official taxi fares in Tenerife. Before confirming, we give you an estimated price for your journey.

Yes. Private tours have a fixed price per car, not per person, agreed before departure according to the route and duration.

At the end of the service, directly to the driver. We never ask for advance payments or deposits.

No. Licence L.M. 382 belongs to the municipality of Santa Cruz de Tenerife, and the regulations only allow us to start services there. We drive you from Santa Cruz to the airports, but to leave the airport you must use the official taxi rank at the terminal.

As a guide, leave Santa Cruz about 2 hours before your flight for Tenerife North and about 2 hours 45 minutes before for Tenerife South. When you book, we will suggest the exact time based on your flight and traffic.

Next to the cruise terminal at Santa Cruz port. We send you the exact meeting point on WhatsApp before you arrive.

We plan the return to the port with plenty of margin before all-aboard time. If time runs short at a stop, we let you know so you are back on time.

Of course. Tell us what you would like to see and how many hours you have, and we will propose a route with a fixed price per car.

Up to 4 passengers with their luggage. If you have large suitcases, sports equipment or a pushchair, mention it when booking so we can confirm everything fits.

Mention it when booking, with the children's ages, so we can prepare the service. We will confirm the options available for your trip.